![]() ![]() Just visit the store with your ordered items and the receipt and your order will be returned immediately if it meets the Floor & Décor refund and returns policy. How Can I Return An Online Purchase At Floor and Décor Near Me? In case you receive any damaged or defected product, the company provides with an exchange. No, the custom orders at Floor and Décor are non-refundable. ![]() Yes, you can return unused tiles to Floor and Décor near you or just ship them back to their address online.Īre Custom Orders At Floor and Décor Refundable? FAQs About Floor and Décor Return PolicyĬan You Return unused tile to floor and décor? This is applicable for both returns made in stores as well as online. So, these customers will be able to return their purchases within 120 days of receiving the products. However, due to COVID-19, the return period for purchases made between 3/19/20 and 9/17/20 has been increased by 30 days. The Floor and Décor return policy has been returned to normal. Products and PurchasesĮxchange through online shipping or store pickup.Ĭan be exchanged if damaged or defected through shipping or store pickup. For the other items, the exchange is processed immediately on receiving a complaint. Some products, however, are non-exchangeable such as the sale items. In the case of receiving a damaged or defected product, an exchange can be made.įloor and Décor offer exchange of products within the same time frame of 90 days. The products if returned in good condition will be refundable in the form of store credits with deducted shipping costs.Floor and Décor also hold the rights to refuse the return of these products. The damaged items are applicable for return as well as exchange.If the shipment is refused, the shipping fee is charged. Undamaged, unused and in a resalable condition. Also, products that have been sold on discount might not be eligible for return if explicitly mentioned while purchasing. However, they do not return the installed products. Products below the price of $500 can be refunded in cash.Products above $500 are refunded in the form of a check mailed to the buyers’ address.įloor and Décor has a simple 90-day return policy for all products. Payment Modeĭeposited directly to the credit card or debit card. For the return of products that exceed the 90 days, the customers will only be given store credits. The refund for the products that have been returned within the time frame of 90 days will be given through the same method the payment was made. Once the Floor and Décor receive your product, the return will be processed within 36 – 48 hours.You will have to bear the shipping cost for these returns. ![]() The FedEx shipments should also be packed in a way that they do not break or get damaged during transportation.If the products are not secured properly, the truck will not pick it up. For LTL shipped products, you have to put them or shrink-wrap them to the pallet.Any order returned without the return authorization are subject to a 10% fee for restocking. ![]()
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